01Getting help
Write to support@lanternislam.com and tell us which device you are using and what happened. One person reads that inbox, so please be patient: we reply as quickly as we reasonably can, and within 30 days at the outside.
There is no telephone support line.
02Managing or cancelling your subscription
Lantern Premium is billed by Apple, so it is managed in your Apple account settings rather than in Lantern. On your iPhone open Settings, tap your name, choose Subscriptions, and select Lantern. Cancelling there stops the next renewal, and you keep access until the end of the period you have already paid for.
We cannot cancel, change or refund a subscription for you, because the billing relationship is between you and Apple. Refund requests go to Apple too. Deleting the app does not cancel a subscription.
03Restoring a purchase
If you have reinstalled Lantern or moved to a new device, open the subscription page in the app and tap Restore Purchases. That asks Apple which subscription your Apple Account holds and puts it back on your Lantern account. Sign in with the same Apple Account you bought the subscription with.
04Deleting your account and its data
Open Profile in the app and choose Delete Your Account. That removes the account and everything attached to it — reading progress, quiz results and subscription records — from our live systems straight away, and from backups within 30 days.
Deleting your account does not cancel an active subscription, so cancel that with Apple first. If you would rather we handled the deletion, write to support@lanternislam.com.
05The rest of the documents
The Privacy Policy sets out what is stored and why, the Terms of Use cover the service and the subscription, and the End User License Agreement covers the app software itself. All three are linked beside this page.